Terms & conditions | privacy policy
Frequently asked questions:
Your data will be stored exclusively in Europe on secure servers. This applies to all types of data collected:
- when you browse our website,
- when you use our mobile application,
- and when interacting with the Nagome bracelet.
We do not transfer your personal data outside the European Economic Area (EEA), and we ensure full compliance with the General Data Protection Regulation (GDPR). Your data is never used for purposes other than those explicitly stated, and we take all necessary technical and organizational measures to guarantee its confidentiality, integrity, and security.
We collect limited personal data when you visit our website, including:
- Technical data such as your IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).
- Contact information only if you voluntarily submit it via a form (e.g., name, email address).
- Marketing preferences if you opt-in to receive updates or newsletters.
We do not collect sensitive data and we never sell your personal information.
Yes. Under the GDPR, you have the right to:
- Unsubscribe from our emails at any time by clicking the link provided in our communications.
- Request deletion of your personal data by contacting us at undingteam@nagome.com.
We will process your request within a reasonable timeframe and confirm the action taken. Please note that we may retain certain data where required by law (e.g., legal compliance or record-keeping).
Effective Date: [Insert Date]
These Terms and Conditions ("Terms") govern your access to and use of the website www.nagome.com (the “Site”), operated by Nine Symphonies SRL, a private limited liability company incorporated under Belgian law, with its registered office at [insert full address], and registered with the Crossroads Bank for Enterprises under number [insert company number] ("Nine Symphonies", "we", "us" or "our").
By accessing or using this Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.
1. Access to the Website
The Site is provided for informational purposes only. We reserve the right to modify, suspend, or discontinue any part of the Site at any time without notice. We do not guarantee that the Site or any content on it will always be available or uninterrupted.
2. Intellectual Property
All content, trademarks, service marks, trade names, logos, images, designs, videos, texts, and software on the Site are the property of Nine Symphonies SRL or its licensors and are protected by applicable intellectual property laws.
You may view, download, and print content from the Site for personal, non-commercial use only. Any other use, including reproduction, distribution, modification, or republication of any content from the Site without prior written permission is strictly prohibited.
3. Use Restrictions
You agree not to use the Site:
- For any unlawful, harmful, or fraudulent purpose;
- To transmit any viruses, malware, or harmful code;
- To interfere with or disrupt the operation of the Site or its servers;
- To collect or store personal data about other users;
- In a way that infringes upon the rights of others, including privacy or intellectual property rights.
4. Third-Party Links
The Site may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content, policies, or practices of these third-party websites and accept no responsibility for them.
5. Disclaimer of Warranties
The Site and its content are provided “as is” and “as available” without any warranties of any kind, express or implied. Nine Symphonies SRL does not warrant that the Site will be error-free, secure, or that access will be uninterrupted.
6. Limitation of Liability
To the fullest extent permitted by law, Nine Symphonies SRL shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or goodwill, arising out of or related to your use of or inability to use the Site.
7. Data Protection and Privacy
Use of the Site may involve the collection and processing of personal data. Please refer to our Privacy Policy [insert hyperlink] to understand how we collect, use, and protect your personal data.
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of laws principles. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Brussels.
9. Modifications to the Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms. We encourage you to review this page regularly.
10. Contact
If you have any questions or concerns regarding these Terms, please contact us at:
Nine Symphonies SRL
Email: fundingteam@nagome.com
Effective Date: 1st. Aug. 2025
This Privacy Policy explains how Nine Symphonies SRL ("Nine Symphonies", "we", "us", or "our") collects, uses, stores, and protects your personal data when you visit our website www.nagome.com (the “Site”).
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").
1. Who We Are
Data Controller:
Nine Symphonies SRL
Registered office: 6 chemin du cyclotron, 1348 Louvain la Neuve; Belgium.
Company number:
Email:fundingteam@nagome.com
2. Personal Data We Collect
We may collect and process the following personal data:
- Identification Data: name, email address (e.g. when you fill out a contact form or sign up for updates)
- Technical Data: IP address, browser type, operating system, and information about how you use our Site (via cookies and analytics tools)
- Marketing Preferences: your consent to receive emails or newsletters
We do not intentionally collect sensitive personal data.
3. How We Collect Your Data
We collect your data when you:
- Fill in a form on the Site (e.g. contact form, newsletter signup)
- Browse our Site (via cookies and tracking tools)
- Communicate with us directly (e.g. via email)
4. Why We Use Your Data (Legal Basis)
We process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Respond to your inquiries or messages | Legitimate interest |
| Send you updates and newsletters | Consent |
| Improve and optimize the Site | Legitimate interest |
| Comply with legal obligations | Legal obligation |
5. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law. For example:
- Contact form submissions: up to 18 months
- Newsletter sign-ups: until you unsubscribe
- Analytics data: typically 14 months (Google Analytics default)
6. Sharing Your Data
We may share your personal data with:
- Service providers (e.g. web hosting, analytics, email marketing platforms)
- Authorities if required by law or to protect our rights
We ensure that any third parties we engage provide adequate safeguards to protect your data in line with GDPR.
7. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards (e.g., Standard Contractual Clauses or adequacy decisions).
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw your consent at any time
- Object to or restrict processing
- Request data portability
- Lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be)
To exercise your rights, contact us at fundingteam@nagome.com .
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.
For more information, see our Cookie Policy.
10. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or misuse.
11. Children’s Privacy
Our Site is not directed to children under 16. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Site with the effective date.
13. Contact Us
If you have any questions or requests regarding your personal data, please contact:
Nine Symphonies SRL
6 Chemin du Cyclotron, 1348 Louvain-la-Neuve.
Email: fundingteam@nagome.com